FAQ
What are the benefits of the PIXARTPRO programme?
PIXARTPRO offers:
1. The chance to receive a PIXARTPRO voucher every month proportionate to the amount you spent the previous month – on the first day of every month Pixartprinting will reward you with a voucher calculated based on your total spend from the month before. If you exceed the lowest spend threshold (€1), you will receive a voucher for the amount you spent the previous month multiplied by that threshold's percentage value (the thresholds are shown in the table). The monthly spend used to generate the voucher for the following month is based on the total spent (excluding discounts or other vouchers, VAT, postage and packaging) on print jobs for which payment has been received and with a delivery date that falls within that particular month.
For example, if you spend €5,000 in May, on 1st June you will be awarded a PIXARTPRO voucher worth €500 to spend with Pixartprinting by the end of 30th June.
2. Access to exclusive services designed to improve your work – you will be entitled to free services and benefits dedicated to graphic arts professionals. Stay tuned, and keep checking the services available on the PIXARTPRO page – we will continue to create new perks based on your needs and your suggestions.
What is a PIXARTPRO voucher?
A PIXARTPRO voucher is a voucher awarded to you on the first day of every month if you exceed one of four monthly spend thresholds.
1. HOW PIXARTPRO VOUCHERS ARE GENERATED
How are PIXARTPRO vouchers generated?
On the last day of each month, the final monthly spend will be calculated, and (assuming the total is above the programme's lowest minimum threshold) a PIXARTPRO voucher will be generated. The monthly spend is calculated from the total spent on print jobs that have been paid for and dispatched with a delivery date set for within the same month, excluding any discounts or other vouchers, VAT and postage and packaging.
For example, to calculate the monthly spend for May, which will be used to generate a PIXARTPRO voucher to use in June, only the total amount spent on print jobs that have been paid for and dispatched with a delivery date before the end of May will be considered, excluding discounts or other vouchers, VAT and postage and packing.
When you reach a certain monthly spend threshold and thereby earn a PIXARTPRO voucher, it fully replaces the PIXARTPRO vouchers earned for lower monthly spend thresholds. Customers do not also accumulate the vouchers for previous thresholds upon reaching the intermediate thresholds and the highest threshold. Reaching a threshold leads to the award of a set monthly voucher that effectively replaces the vouchers from the thresholds below.
Can totals accrued on different accounts be combined to obtain a PIXARTPRO voucher?
No, totals accrued on different accounts cannot be combined, even if they belong to the same person or company. To take advantage of the programme, all orders must be placed using the same account.
Where can I check how much I have accrued during the month towards receiving a PIXARTPRO voucher?
In the PIXARTPRO section of the My Account area you can check the current total and total for jobs in progress at any time. The current total displays the total net amount spent (excluding discounts or vouchers, VAT, postage and packaging) on print jobs that have been dispatched with a delivery date that falls in the current month. Your voucher will be generated based on this total if you reach the required threshold. The total for jobs in progress displays the sum of the net totals (excluding discounts or vouchers, VAT, postage and packaging) for print jobs that have not yet been dispatched with a delivery date in the current month. Remember that the current total is used to calculate your vouchers – it is therefore important that you proceed to payment and upload a print-ready file so your print jobs can be printed and dispatched before the end of the month!
Where can I see the scheduled delivery date for an order?
Before ordering
When choosing your product, and before adding it to your basket, you have the option of choosing the estimated delivery date.
Once you have added the product to your basket, and before confirming the order, the summary shows the estimated delivery date for each print job.
After ordering
Once you have uploaded your file and paid, you can see the scheduled delivery date for each print job next to the status of the file by clicking on the order number in the My Orders section of the My Account area.
How can I check whether the item has been dispatched?
Pixartprinting will send you an email when each item is dispatched. You can also check whether your print job has been dispatched in the My Orders section of the My Account area.
What happens if I place the order today (e.g. 28th March) but the products are scheduled to be delivered the following month (e.g. 2nd April)?
Say an order is placed on 28th March containing two print jobs: one with a delivery date set for 30th March, and the other for 2nd April. In this case the first print job, if dispatched as scheduled, will go towards the PIXARTPRO voucher to use during April (assuming at least the first threshold has been reached), while the second print job will go towards the voucher to use during May (because the delivery date is set for April).
2. USING THE PIXARTPRO VOUCHER
Does the PIXARTPRO voucher have an expiry date? If so, when is it?
Each PIXARTPRO voucher is valid for one month and expires at the end of the month in which it is generated.
For example, a PIXARTPRO voucher awarded on 1st April will expire on 30th April.
Where can I see how much my PIXARTPRO voucher is worth and a summary of my transactions?
You can look back at all transactions connected to your PIXARTPRO voucher and check the amount received that month in the PIXARTPRO section of the My Account area.
Can I decide not to use the PIXARTPRO voucher?
When placing an order, you can decide not to use your PIXARTPRO voucher at all, and save it for a future order. However, make sure you use it in the month it was generated, before it expires.
Can I decide to use my PIXARTPRO voucher only on certain items in an order?
No, the voucher is applied to the entire order. If you decide to use a voucher on an order, you must use it for all print jobs within that order. It will be automatically divided between all of the items. Remember that in all cases the minimum cost of each print job is €1.
Can I use the PIXARTPRO voucher in conjunction with a promotion?
Yes, you can use a PIXARTPRO voucher on an order that contains items on special offer.
I have recently changed VAT number and had PIXARTPRO credit on my other account, can I transfer it to my new account?
Amounts accrued on different accounts cannot be combined or transferred, even if they belong to the same person or company.
3. ACCESSING THE PROGRAMME
Who can join the PIXARTPRO programme?
The PIXARTPRO programme is open to customers registered as companies or freelance professionals with a VAT number, if they belong to one of the following sectors:
- Marketing agencies
- Graphic design studios
- Printing
- Exhibition design
Pixartprinting will check the accuracy and truthfulness of the information provided. It may take 2-3 working days following registration for the PIXARTPRO programme to be active on your account.
In addition, customers that belong to our Starway(R) loyalty programme will be automatically enrolled on the PIXARTPRO programme.
I don't have a VAT number, can I join the PIXARTPRO programme?
No, unfortunately only professionals with a VAT number can join the PIXARTPRO programme.
How do I join the PIXARTPRO programme?
Membership of the PIXARTPRO programme is granted at Pixartprinting's discretion during registration.
Membership is decided on an individual basis and is linked to a single customer reference number. This customer becomes the sole holder of the membership. Multiple programme memberships are not permitted.
Pixartprinting will always check the accuracy of the information provided.
Furthermore, Pixartprinting may suspend a participant's membership of the PIXARTPRO programme as a result of any conduct it considers to be improper or fraudulent.
How do I renew my membership of the PIXARTPRO programme? Does programme membership have an expiry date?
You do not need to renew your PIXARTPRO programme membership as there is no expiry date.
I haven't reached the lowest threshold required to receive a PIXARTPRO voucher. Am I still part of the PIXARTPRO programme?
Yes, failing to reach the threshold for a month means you miss out on the PIXARTPRO monthly voucher, but does not prevent you taking part in the programme.
Is there a membership fee to pay for the PIXARTPRO programme?
Absolutely not – you will never have to pay a membership fee.